| Issues | Sections | Authors | Keywords |
Article
| Issue: | 2023 №1 (81) |
| Section: | Economics of enterprise |
| UDK: | 658.562 |
| DOI: | https://doi.org/10.33271/ebdut/81.150 |
| Article language: | Ukrainian |
| Pages: | 150-156 |
| Title: | Theoretical and methodological aspects of determining the quality of services in the tourist business |
| Authors: | Pylypenko H. M., Dnipro University of Technology, Smiesova V. L., Dnipro University of Technology, Bezuhla L. S., Dnipro University of Technology, Bondarenko L. A., Dnipro University of Technology |
| Annotation: | Methods. The methodological basis of the study is such general scientific methods as historical and logical – when identifying the conceptual foundations of the study of the goods` quality through the history of economic thought, analysis and synthesis – when studying the correlation between the categories «consumer value», «utility», «value»; scientific abstraction – when establishing the essence of the concepts «quality» and «quality of tourist services». Results. On the basis of the analysis of the approaches to understanding the essence of the concept of «quality» dominant in Marxist and neoclassical economic science, its consideration from the point of view of both objective and subjective characteristics was revealed. It was established that there is no categorical definition of this concept, which is interpreted in modern economic literature, on the one hand, as a set of properties of a product or service, and on the other – as the attitude of the consumer to them. Attention is focused on the need to develop an integrated approach to understanding the essence of the concept of «quality», which would combine objectivist and subjectivist views on this phenomenon. Novelty. The dual nature of the concept of «quality» has been established, which consists in reflecting a set of specific properties and characteristics of a product or service (objective side), as well as the specifics of its individual perception when directly satisfying needs (subjective side). The definition of the category of «quality» is given as a set of properties and characteristics of the product, which form its ability to satisfy the needs of the consumer and to meet the expectations regarding it considering the real perception of a specific client at this moment in time. Practical value. The results of the study are of an applied nature, since the understanding of the dual nature of product quality allows choosing effective tools of influence to increase its level through timely diagnosis of problems in the activities of tourist enterprises and their solutions. |
| Keywords: | Product quality, Product and its properties, Consumer value, Utility, Value, Marxism methodology, Neoclassical methodology, Tourist service |
| File of the article: | EV20231_150-156.pdf |
| Literature: |
|
- Economic theory (current issues of modern economic theory, economic history and history of economic thought);
- International economic relations (theory and practice of international economic relations, globalization problems, specifics of socioeconomic and sustainable development of the countries of the world)
- Entrepreneurship and economics of enterprise (theoretical and practical issues of development of branches of national economy)
- Finances (laws and mechanisms of financial market operation, financial support of enterprises)
- Accounting and audit (research of methodology, methods and organization of accounting, analysis, audit and audit of financial and economic activities of enterprises and the tax system)
- Environmental management (issues of raising utilization efficiency of environmental management, resources saving issues, problems of search and feasibility study of raw material sources, directions and efficiency of the state economic policy in resource saving and environmental protection)
- Management (theoretical and practical issues of management in economic activities)
- Econometrics in management decision making (scientific substantiation of efficient management decision making methods in branch and enterprise economy)
- Мarketing (theoretical and practical issues of marketing approach to branch and enterprise development)
- Public administration (the study of state system of economy regulation, functions, management structures of different levels, the issues of organizational and economic mechanism of state support of entrepreneurship, activation of local communities’ activities)
Please, note the following instructions to submit your full papers to the journal: the journal will consider previously unpublished papers in Ukrainian or English languages that should relate to the theoretical and practical profile and follow the guidelines:
1. The paper limit is 8–12 pages (single-spaced type), to be submitted electronically via e-mail.
2. For authors with no Dr. Sc. degree in Economics the paper will be submitted with a review by a Dr. Sc. in Economics to justify its novelty and practical value.
3. Each paper must accompany a completed corresponding author form which includes author’s Surname, Name and Patronymic, scientific degree, academic title, work place, position, business and home postal addresses, phone and fax number, e-mail address. Also include the office of Nova Poshta, for the copy of the Bulletin issue with the author’s publication to be sent to.
4. In case the author (authors) wish to get additional copies of the issue, this should be noted separately in the author form.
Article layout
The article starts with UDC index (left aligned, no indentation)
Next line (no line skip) is the title of the article (in capital letters, full page format).
After a line skip are the author’s initials and surname, scientific degree, academic title, place of work or study, address (comma separated). Full page format.
After a line skip is the abstract (1800 characters) in the language of the article. Abstract contains information about specific scientific results obtained in the course of the study, the level of their novelty, propositions concerning their solutions and practical value of the obtained results. In the next line (no indentation) are keywords (10-12 words) in full page format.
After a line skip is the main text (two columns format) which includes the following parts:
– problem statement in general and its correlation with important scientific or practical tasks;
– analysis of recent papers containing the solution of the above problem for the authors to ground their research (references are required), determination of previously unsolved parts of a general problem discussed in the article;
– aim of the article (statement of purpose);
– materials and methods of the research with full justification of the received scientific results;
– conclusions of the research and perspectives for further scientific development in the sphere.
After a line skip is References (two column format). Bibliographic description is done according to GOST DSTU 7.1:2006 “The system of standards on information, library and publishing service. Bibliographic entry. Bibliographic description. General requirements and rules of composition” (State Commission for Academic Degrees and Titles of Ukraine Bulletin, #3, 2008).
After a line skip are abstracts (1800 characters each) in English languages with keywords in the appropriate language (6-10 words), full page format. Abstracts start with the title of the article (full page format, capitalized), author’s initials and surname, scientific degree, academic title, place of work or study in italics, full page format.
Guidelines:
- title: Times New Roman – 12 pt, bold, capitalized;
- subheading: Times New Roman – 12 pt, bold;
- author’s initials and surname, degree, title, place of work or study, E-mail – 12 pt, italics;
- main text, UDC – 12 pt;
- abstracts, keywords – 12 pt;
- references – 10 pt.
2.5 сm upper and lower margin, 2.0 сm left and right margin, two column format for the main text and references, 0.7 cm between columns. Paragraph indentation – 1.0 cm, single spacing.
Style and format
Formulas are printed in Equation Editor (MathType v. 4–5). Figures in the paper must be included as Microsoft Word object, grouped in a separate window created as “text box” or “Word picture”. Figures must be gray shade or pattern fill. Graphs are accepted in Microsoft Excel or standard graphics editors (Corel Draw, Adobe Illustrator) inserted in the text as objects. If graphic editors are used, the figure can be submitted as separate files linked to the text. Raster graphic objects must be submitted in uncompressed TIFF format with resolution 300 dpi or higher. Images must not be compressed into JPEG or GIF format, as quality loss is inevitable. Schemes with text can be done in the above graphic editors or Microsoft Word, in the latter case every window must be done as text box connected with other boxes by lines or arrows and then grouped. Font size in figures must be 10pt or bigger. Captions should be grouped with figures, font size – 12 pt.
The Bulletin has publication fees of 900 UAH regardless of the number of pages in the article. Additionally, 100 UAH is charged for DOI prefix..
The article is reviewed within two weeks.
The journal is published on: January 30th, March 30th, June 30th, September 30th.
『アディダス』に分類された記事一覧Address:
Department of Economic Theory and International Economic Relations, NTU "Dnipro Polytechnic", Yavornitsky Avenue, 19, Dnipro, Ukraine, 49005.
Telephones: +380 (56) 47-15-66, 380 (97) 115-75-45 - Senior Editor Nina Cherchenko Albertivna.
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
30 Winter Outfit Ideas to Kill It in 2020 - Fashion Inspiration and Discovery